Terms & Conditions & Privacy Policy

Serenity Sound & Soul with Jen

By booking onto a class or event, you agree to have read and accept these Terms & Conditions.

Terms & Conditions

Sound Therapy

Sound Therapy is a natural method of energy balancing for the purpose of stress reduction and relaxation.

Disclaimer: Sound Therapy is not meant as a substitute for medical or psychological diagnosis and treatment.
Potential Benefits: The main sound bath benefits that I’ve seen throughout my time teaching sound healing include: calming your body and mind, reduced stress and anxiety, increased focus and clarity, decreased tension and fatigue, better mood and reduced negative thoughts and emotions, improved sleep, reduced muscle and joint pain, and a lower heart rate.
Important Considerations: These events may not be suitable for individuals with epilepsy (specifically sound-induced), those who are pregnant (especially in the first trimester), or individuals with a pacemaker or other electronic medical devices. Please inform me of any recent surgical procedures or ongoing medical treatments prior to attending. This event is intended for adults, although young adults aged 14 and over may attend if accompanied by an adult.
Physical Responsibility: By booking and attending, you acknowledge that you take full responsibility for your own physical safety and wellbeing during the session.
Inquiries: If you have any inquiries, please do not hesitate to contact me before making a reservation.
What to Bring: Please bring your own mat/blankets/cushions and dress warmly as you will be lying down for about 45 minutes to an hour.
Arrival Time: Please arrive 10 minutes before the start time to get yourself settled and comfortable.
Cancellation Policy: 48+ hours notice is required for cancellations and transfers to another of our events. After this time, we are unable to fill your place, and the booking becomes non-refundable and non-transferable.

Yoga

Yoga is a physical, mental, and spiritual practice that aims to cultivate strength, flexibility, and balance. It involves a variety of postures, breathing exercises, and meditation techniques.

Disclaimer & Suitability: Yoga may not be suitable for everyone. Please consult with your doctor before starting any new exercise program, especially if you have any underlying health conditions, injuries, or concerns. This yoga class is not a substitute for medical advice or treatment.
Pregnancy & Injuries: Pregnant participants should consult with their healthcare provider before and during yoga practice. Modifications may be necessary for pregnant participants and individuals with injuries or limitations. Please inform the instructor of any injuries or medical conditions prior to class.
Physical Responsibility: It is important to listen to your body and not push yourself beyond your limits. By booking and attending, you acknowledge that you take full responsibility for your own physical safety and wellbeing during the class, and agree to practice at your own pace.
What to bring: Yoga mat, Blanket, Bolster/Blocks (if you have them) & water bottle.
Cancellation Policy: Please contact me before the class to inform me of a cancellation. Cancellations made with less than 24 hours’ notice are non-refundable and cannot be transferred to another date. For cancellations made with more than 24 hours’ notice, you will be offered the option to reschedule. Full refunds are only offered for unforeseen circumstances such as sudden illness, family emergencies, or other significant life events.

Class Recording

Online and in-person yoga classes offered by Serenity Sound & Soul may be recorded for replay purposes, allowing participants to review the session at their convenience. By attending a class with Serenity Sound & Soul, you consent to the recording of the session as described below.

All recordings will be positioned to primarily capture the host/teacher. In in-person classes, the recording will be focused on the instructor. For online classes, the host will be spotlighted, ensuring only the host is clearly visible and audible in the recording. While other participants may be visible or audible during the live session, every effort will be made to blur or mute them in the final footage, protecting their privacy.

Recordings will be accessible only to registered participants via a private online portal or email link for a limited time period. Recordings will not be shared publicly or used for any purpose other than personal review by class participants.

If you do not wish to be recorded, please inform me at least 24 hours before the class begins, and I will make every reasonable effort to accommodate your request. While I will strive to respect individual preferences, please be aware that in group classes, complete exclusion from the recording may not always be possible.

GDPR INFORMATION

I am committed to protecting your personal data. I collect and use your information for the purposes of class bookings, communication, and providing safe instruction. By providing any medical or health information, you explicitly consent to Serenity Sound & Soul processing this special category data to ensure your safety during instruction. I will only collect necessary information and store it securely. You have the right to access, correct, or request the deletion of your data. For more details, please refer to the full Privacy Policy below.

Privacy Policy

1. Introduction

This Privacy Policy outlines how Serenity Sound & Soul collects, uses, and protects your personal information. I’m committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information I Collect

I may collect the following types of personal information from you:

Contact Information: Name, email address, phone number.
Medical Information: Medical conditions, injuries, allergies, or pregnancies (treated with the highest level of confidentiality and processed only with your explicit consent).
Payment Information: Credit/debit card details (processed securely through a third-party payment processor; I do not store your raw card details).
Bookings: Attendance records and history.

3. How I Use Your Information

I use your personal information for the following purposes:

Bookings and Administration: Processing class registrations, managing attendance, and sending reminders.
Communication: Sending important updates, class schedules, special offers, and newsletters (only where you have explicitly opted-in to receive marketing).
Providing Safe Instruction: Assessing any medical conditions or injuries that may require modifications to your yoga or sound practice.
Improving Our Services: Analyzing class attendance data to improve our offerings and meet student needs.
Complying with Legal Obligations: Meeting any legal, financial, or regulatory requirements.

4. Data Security & Retention

I take appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Secure Storage: Storing digital data securely on password-protected and encrypted devices, and any physical paper records in a locked cabinet.
Data Encryption: Encrypting sensitive data, such as payment information, during transmission via our third-party processors.
Access Control: Limiting access to your data to authorized personnel only.
Data Retention: We retain your personal data and health screening records for a period of 7 years following your last attendance, in strict compliance with our professional indemnity insurance and legal obligations. After this period, your data will be securely deleted or destroyed.

5. Data Sharing

We may share your personal information with third parties under the following circumstances:

Payment Processors: We share payment information with secure, GDPR-compliant third-party payment processors to process class fees.
Legal and Regulatory Requirements: We may disclose your information to comply with legal obligations, such as court orders, or to protect our legal rights.

6. Your Rights

Under data protection laws, you have significant rights regarding your personal information, including:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request the correction of any inaccurate or incomplete information.
Right to Erasure: You have the right to request the deletion of your personal information (subject to our legal and insurance requirements to retain records).
Right to Restriction of Processing: You have the right to request that we restrict how we use your data in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a digital format.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact me at serenitysoundandsoul@gmail.com.

8. Changes to this Privacy Policy

I may update this Privacy Policy from time to time and will notify you of any significant changes by posting the updated policy on my website, booking system, or by other direct communication channels.

Disclaimer: This Privacy Policy is for informational purposes and reflects best practices for data protection compliance within a wellness business. It does not constitute formal legal advice.

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